Shipping & Returns

RETURNS AND REPLACEMENTS

Instructions for Returns

eLEARNABOUT videos is happy to accept returns of all items within 30 days of the invoice date with the exception of opened videos and software products.

To return a product, please follow these simple steps:

1. Email Our Returns Department.
Please email our Returns department at returns@elearnabout.com. For a Return Merchandise Authorization (RMA) number. We will reply within 24 hours. Your email should include:

- Your name
- Order Number
- The Quantity of Items you wish to return
- Reason for the return

2. Write Your RMA Number of Your Return
Once you have received your RMA number, please write it clearly on the outside of the package you are returning. All products must be shipped back in the original manufacturer box.

3. Ship the Product Back to Us
Ship the product back to us via a traceable method (UPS or FedEX).

4. Email Your Tracking Number to Us
Please email the shipping carrier's Package Tracking Number to our Returns Department at returns@elearnabout.com.

5. Receive a Refund
Once the return is received, please allow 7-10 business days for the credit to appear on your account. The credit will be issued to the credit card used for the purchase.

Instructions for Replacements

If you have received a defective product, Elearnabout Videos will be happy to send you a replacement within 30 days of the invoice date with the exception of opened videos and software products.

To receive a replacement, please follow these simple steps:

1. Email Our Returns Department
Please email our Returns department at at returns@elearnabout.com for a Return Merchandise Authorization (RMA) number. We will reply within 24 hours.

Your email should include:
- Your name
- Order Number
- The Quantity of Items you wish to return
- Reason for the return

2. Write Your RMA Number of Your Return
Once you have received your RMA number, please write it clearly on the outside of the package you are returning. All products must be shipped back in the original manufacturer box.

3. Ship the Product Back to Us
Ship the product back to us via a traceable method (UPS or FedEX).

4. Email Your Tracking Number to Us
Please email the shipping carrier's Package Tracking Number to our Returns Department at returns@elearnabout.com.

5. Receive the new product
Once the return is received, please allow 7-10 business days for the new product to arrive.

Policies

  • All individual credit card orders will be assessed a 10% restocking fee for returned merchandise.
  • We cannot provide refunds for opened, non-defective software or videos.
  • Defective videos and software may be returned within 30 days for replacements only. The replacement product must be the same title and version as the original product ordered.
  • We must receive the return within 10 days after you receive your RMA number. The number will expire on the 11th day after it was issued, at which time any returned products will be refused.
  • All return shipping is to be paid by the customer.

If you have any questions, please contact us via email at

Phone: (800) 217-0110, Monday - Friday, 8am -9pm EST.

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